#airlines

United Airlines Bans AI Agents From Booking Flights On Behalf of Travelers

United Airlines is banning unauthorized third-party AI agents from booking flights, checking in passengers or making account changes on travelers' behalf. CBS News reports: To make an airline booking, an AI agent requires access to a customer's personal information, including credentials like payment information. United has a problem with that, saying that "sharing account credentials with personal, third-party, AI assistants can expose sensitive information, and actions taken by these tools may result in unintended purchases, account changes, or use of MileagePlus miles." The carrier also sai

Slashdot · EN

United Airlines bans AI agents from booking flights on behalf of travelers

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Hacker News · EN

Singapore Airlines elevates travel & work with OpenAI technology

Discover how Singapore Airlines uses OpenAI models and API to enhance customer support, travel discovery, and employee productivity, doubling CSAT for its Kris chatbot.

OpenAI Blog · EN